Acceptable Use Policy

Acceptable Use Policy

Acceptable Use Policy (AUP) – MV Studio

1. General Considerations

The following provisions, hereinafter referred to as the “Acceptable Use Policy” (AUP), are intended to ensure responsible use of the Internet, the infrastructure, and the services provided by MV Studio (hereinafter the “Network”), as well as to prevent any practice that may disrupt the use and performance of the infrastructure and/or the data communication network.
This AUP defines the conditions considered acceptable for using MV Studio’s Network and infrastructure.
The Client agrees to fully comply with this Acceptable Use Policy at all times and, upon MV Studio’s request, to formally confirm their compliance.

2. General Principle

Lawful Use

The Client may only use the Network and infrastructure for lawful purposes. Any use of the Network or infrastructure that is in violation of applicable laws or regulations is strictly prohibited (e.g., transmitting copyrighted material without authorization, infringing upon third-party privacy, providing illegal, harmful, or offensive content, or violating intellectual property rights, etc.), regardless of whether the Client is aware of the content or the applicable law.

Right to Remove and Block

MV Studio reserves the right to immediately remove any inappropriate content and/or block access to all or part of the Network if such use is deemed non-compliant with this AUP.

Confidentiality

MV Studio will not disclose any of the Client’s email addresses or other personal data to third parties without the Client’s prior written consent, except where legally required or in the context of a legal investigation to which MV Studio will fully cooperate.

3. The Network

Connection to Other Networks

The Network may be used by the Client to connect to other networks worldwide. The Client agrees to comply with the acceptable use policies of those networks. Any breach of the security of a system or network may result in civil or criminal liability for the Client. MV Studio will fully cooperate with the competent authorities in the event of an investigation into alleged offenses.

Unauthorized Actions

The Client is not permitted to:

  • Deviate from standard Internet protocols and standards.
  • Circumvent the authentication or security of any host, network, or account (hacking), including any attempt to test or scan for vulnerabilities, or any action aimed at disrupting a service (denial-of-service attack).
  • Monitor or intercept data or traffic on any network or system without the express permission of the owner.
  • Use IP multicast by any means other than those provided and coordinated by MV Studio.

4. Shared Infrastructure

No Predetermined Limit

MV Studio’s AUP does not impose a fixed limit on the use of shared infrastructure. We rely on average, reasonable, and proportional use relative to the solution purchased. As long as your usage does not cause an overload affecting other clients, it remains within acceptable limits.

Respect for the Original Concept

This AUP aims to ensure that our products and services are used in accordance with their design principles and core functionalities. Our offering is structured to avoid any significant overload as long as usage remains reasonable.

Practical Implementation

  • It is essential to provide MV Studio with all relevant information about your needs and expectations so we can propose the most suitable solution.
  • If MV Studio detects excessive usage, you will be informed.
  • In the event of excessive usage, MV Studio will discuss with you to find a more appropriate solution.
  • MV Studio reserves the right to limit your usage to avoid an overload that could affect other clients.
  • MV Studio is solely responsible for determining whether your usage is reasonable and proportional.

5. Electronic Communication

Spam Prohibition

The Client shall not send emails or other forms of electronic communication to recipients who have not consented to receive them. It is strictly prohibited to send unsolicited messages on a large scale (spam, advertisements, propaganda, etc.) or to post the same message in multiple media groups (Usenet spam).

Chain Letters and Malicious Emails

The Client shall not forward or distribute chain letters or malicious emails.

Headers and Identification

Any deceptive modification or falsification of identifying information in network headers (to hide the sender or mislead recipients) is forbidden. The Client may not impersonate another person through falsified headers or other deceptive methods.

6. Remedies

Suspension of Services

MV Studio reserves the right to suspend any Service related to the relevant request:

  • If there is a proven violation of this AUP that is not immediately remedied after written notice from MV Studio.
  • If MV Studio is legally required to comply with an order, instruction, or request from a competent authority.

Substantial Violation

Any breach of this AUP is deemed a substantial violation of the General Terms and Conditions of the Agreement binding MV Studio and the Client.

7. Indemnification

The Client agrees to indemnify and hold MV Studio harmless against:

  • Any third-party claim relating to any content or data hosted on MV Studio’s network or infrastructure.
  • Any violation of applicable laws or regulations, including but not limited to anti-money laundering regulations.
  • Any breach of Internet usage rules (including any violation of this AUP).

8. Digital Services Act: Measures and Procedures

Compliance with European Legislation

MV Studio (including its subsidiaries) complies with Regulation (EU) No 2022/2065 – the Digital Services Act (DSA). Users are responsible for any content they upload, share, or make available through our Services. Any content that violates the DSA, applicable law, or our General Terms and Conditions may be removed, and its author may face suspension or account termination.

Cooperation with Authorities

MV Studio will work with competent authorities in accordance with applicable regulations and the DSA, including by providing information (including personal data) and facilitating investigations. A central point of contact is available at info@mvstudio.be (the “Abuse Email Address”).

Reporting Illegal Content

If any individual or entity discovers that specific content hosted by MV Studio is illegal, they can contact MV Studio via the Abuse Email Address and submit a report (hereinafter the “Report”) that meets the following conditions:

  1. A sufficiently detailed explanation justifying why the content in question is presumed illegal.
  2. A clear indication of the exact electronic location (URL, etc.) and any relevant information needed to accurately identify the content.
  3. The name and email address of the individual or entity submitting the report (except for certain serious offenses defined in Directive 2011/93/EU).
  4. A good-faith statement confirming that the information provided is accurate and complete.

Report Handling and Acknowledgment of Receipt

Upon receiving a report, MV Studio will send an acknowledgment of receipt to the submitter. If the report meets all requirements, MV Studio will inform the individual or entity of its decision, along with the reasons behind it. MV Studio is not required to perform an exhaustive legal analysis of the reported facts, but must conduct an assessment consistent with what is expected of a diligent hosting provider.

Disputes

If the individual or entity disagrees with MV Studio’s decision, they may raise the issue again via the Abuse Email Address, explaining the reasons for their disagreement. MV Studio will review the request and communicate its final decision. Furthermore, the individual or entity may bring any allegedly illegal content to the attention of the competent authorities at any time.

Transparency

In accordance with the DSA, MV Studio may publish reports describing its content moderation actions (such as the quantity and nature of removed content, as well as suspended or terminated accounts).

Last Updated: 14/04/2024

By adopting this Acceptable Use Policy, MV Studio seeks to promote responsible and respectful use of its services. Compliance with this AUP by the Client is essential to preserve the quality of service, security, and the rights of all users.